REFERENCE ASSISTANT ORIENTATION CHECKLIST


Orientation Checklist - Finding Your Way Around
Introduction Campus Tour Collections and Materials Reference and Information Desk
Teamwork Telephones Problems and Complaints
Emergencies Services and Public Service Policies Equipment and Electronics Reference Collection Development

Basic Information Tools Course - Finding Your Way Around
Introduction Course Objectives Types of Reference Questions The Reference Interview
General Reference Sources Biographical Information Geogrpahical Sources
Humanities Reference Materials Social Science and Education Reference Materials Science Reference Materials
Government Publications Business Reference Materials Legal Reference Review and Discussion

I. Introduction and Library Overview

A. Library organization chart (need new chart)

B. Library policies, procedures and expectations
Time sheets
Lunch and breaks
Telephone use
Sick leave and annual leave
Communication
E-Mail
Listservs
Attendance and punctuality
Work hours
Performance evaluations
Parking procedures
C. Tour

Reference area
Desk
Statistics Sheets
Workstation Sign In Sheets
Query Forms
Microfilm Room
Offices
FAX
ILL
Reference Office
CDs, Password Notebook
Reference Workroom
Shelving checklist, supplies, toner

Other Library Departments
Director's Office
Library Director-Callie McGinnis
Secretary -Vicky Thomas

Acquisitions (Technical Services)
Mail
Printer Paper
Photocopy machine for library
Ordering procedures (Becky Boswell)

Inter-Library Loan (Cheryl Hewitt)

Cataloging (Technical Services)
Cataloging Dept. Head (Hunter Eck)
Cataloging (Rachel Horne)
Periodical check-in (Mariah Fowler)

Systems Librarian -Diana Lomarcan

Circulation (Cynthia Fears: Circulation Coordinator, Shirley Hinkley, Darlene Cooper, Regina McHenry)

Educational Technology Center (ETC)
Computer Lab
Word processing (password required)
Software for class assignments
Access to Pegasus e-mail
Laser &color printer available
Hold shelf for patrons
Microformat printing
Reserves (Notebook at Circulation
Desk for items on reserve alphabetically by professors' names. Organized on shelves in the area. Various time limits and use are indicated on the items.

Curriculum collection: Audio and videocassettes

Recordings, compact disc collection computer workstations (nursing and music students) VCRs

Photocopy machines

CD Tower

E: Stop at 2nd floor ( A-M Circulating Collection) Show large study room, group study rooms, faculty carrels, restrooms.

Archives- Reagan Grimsley

NOTE: 3rd floor. (N-Z Circulating Collection) library classroom, group study rooms, faculty carrels, restrooms.

Information Technology Services/Basement (Sandra Stratford: Coordinator, Jon Haney, Chuck Smith, and Pennie Arrington) Delivers equipment to classroom, and support faculty and administrators in production of slide presentations, Power Point and other classroom audio visual needs. Distance Learning Classroom



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II. Campus Tour
Richards Hall

Lumpkin Center

Plant Operations

Print shop
Warehouse
Illges Hall

Arnold Hall

Faculty Office Building

Woodall Hall

Lenoir Hall

Jordan Hall

Clearview I&II

Stanley Hall

Davidson - Student Center

Fine Arts Hall
Read Gates, Chapters 1-4, pp. 3-54
III. Collections and Materials (READ: Gates, Chapter 4, pp.37-54).

Video viewing: Murder in the Stacks

A. Organization of Collections and Materials
Library of Congress Classification
Library of Congress Subject Headings
Note location of LC Classification Books
Numerical arrangement
Superintendent of Documents Classification

B. Online Catalog (GIL)
Circulating Collection
Audio/Video Cassettes
Recordings
Slides
Filmstrips
Motion Pictures
Scores
LAC
Curriculum Collection

C. Reference Collection and Remote Shelving

D. Ready Reference
Reference
Government Documents
Columbus Collection
Internet Collection

E. Library of American Civilization - LAC

F. Microfiche (periodicals)

G. Krauss Curriculum Collection (note CD location)

H. ERIC microfiche collection

I. College Catalogs (Note GALILEO Online)

J. Archives

K. Curriculum Collection

L. Recordings

M. Local Business File

N. Annual Reports

O. Maps

P. Government Documents

Q. Indexes and Abstracts (Print and electronic)
READ: Gates - Chapter 9, pp.96 - 107.

R. Periodicals
Current Display
Unbound
Bound (Note where collection begins)
Microfilm
Microfiche
Newspapers
S. On-Line Resources
GALILEO
GIL
World Wide Web
Library Web Page
On-Line Periodicals
(Password Book in Ref. Office)


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IV. Reference/Information Desk
Statistics form
Reference Query Form
GALILEO sign-in sheet
Inter-Library Loan Forms

V. Teamwork (3 Tier)Approach
Reference Notebook
Referral file
Sharing knowledge
Open communication
Time spent away from desk
Duties and responsibilities
Expectations of supervisor

VI. Telephones
Etiquette
Taking messages
Personal calls
Answer after two rings
Transferring
Reading and Role Playing

VII. Problems/Complaints
A. Problems
Library materials
Lost, missing, damaged
Cataloging
Database errors
Periodicals
Missing issues (missing pages)
B. Patrons & Customer Service
Guidelines
Backup from supervisor/colleagues
Complaints
Irate patrons

Video Viewing: Ripples

VIII. Emergencies

Weather Alert
Bomb Threat
Fire
Accident
Emergency calls
IX. Services and Public Service Policies

Web-based E-Mail in Gov. Docs.
Confidentiality of patron records
InterLibrary Loan Guidelines
Book Renewal: On-Line at GIL/Account Information
Registration: On-Line at ISIS
Equal service to all
Legal and Medical Questions (use caution)
X. Equipment and Electronics

A. CD ROM Tower
B. Enhancer & Software (Jaws & Zoom)
C. Microform readers
Microfilm readers (Microform Room)
Microfiche readers (Under stairway)
D. Microform Readers/Printers ETC
E. Laser Printers and ways to correct problems
Loading paper
Replacing toner cartridge
Paper jams

F. GALILEO workstations
Starting workstations
Rebooting workstations
Closing down workstations
G. GIL (On-line catalog) terminals
H. Printers
I.Reporting problems
Mechanical-Consult Ref. Notebook
Computer-Call Diana x3555
Or GALILEO Help @ 888-875-3697

XI. Reference Collection Development
Choosing/ ordering titles
Recommending titles
Learning to use new titles


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BASIC INFORMATION TOOLS
COURSE

I. Introduction


Library (Read: Gates - Chapter 1, 2 and 3, pp. 3 - 33.)

Definition of Reference Service

Role of Reference Library Assistant

Types of Reference Questions
II. Course objectives (Expectations)

Understand of the role of Reference Library Assistant in providing reference and information service.

Able to answer ready-reference questions involving the use of basic information tools such as almanacs, statistical sources, dictionaries, encyclopedias, biographical and geographical sources, handbooks, directories, indexes and abstracts.

Understand conditions under which it may be necessary to refer questions or patrons to a librarian.

Demonstrate an understanding of electronic reference resources.

Understand Inter-Library Loan and its procedures.
III. Discuss types of Reference Questions


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IV. Reference Interview
Definition
A dialogue between patron in need of information and the library personnel able to give assistance in finding it.

Techniques

V. Almanacs, Yearbooks, Dictionaries, and General Encyclopedias
Read: Gates - Chapters 6 - 8, pp. 75 - 95; Chapter 12, pp.124 -128.

VI. Biographical Information
Read: Gates - Chapter 10, pp.108 - 117.

VII. Geographical Sources
Atlases, gazetteers, geographical dictionaries and encyclopedias. Read: Gates - Chapter 11, pp. 118 - 123, Chapter 24, pp.251 - 261

VIII. Reference Materials in the Humanities
Print
Electronic
Read: Gates - Chapter 18, pp. 173 - 181, Chapter 22, pp. 218 - 234, Chapter 23, pp. 235 - 250.


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IX. Reference Materials in the Social Sciences (including Education)
Print
Electronic
Read: Gates - Chapter 17, pp. 165 - 172, Chapter 19, pp. 182 - 196.

X. Reference Materials in the Sciences
Print
Electronic
Read: Gates - Chapter 21, pp. 205 - 217.

XI. Government Publications
Read: Gates - Chapter 15, pp. 148 - 155

XII. Reference Materials in Business
Print
Electronic
Read: Selected Materials

XII. Legal Research
Reporters
South Eastern
Federal
Supreme Court
Video Viewing TBA

XIV Review and Discussion

EDB
10/2/01

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